In rare instances, Adblock Plus may prevent some websites from functioning correctly. This is typically not a bug but rather a problem with the filters (or filter subscription).

Temporarily disable Adblock Plus on a website

A filter list may be directing Adblock Plus to block something that should be allowed. To verify that the issue lies within the filter list, temporarily disable Adblock Plus on the website that you are experiencing the issue. If the issue is fixed after temporarily disabling Adblock Plus, you can be certain that the problem lies within the filters.

Chrome

  1. From the Chrome toolbar, click the Adblock Plus icon and select Enabled on this site. Adblock Plus is now disabled on the website you are on.

Firefox

  1. From the Firefox toolbar, click the Adblock Plus icon and select Enabled on this site. Adblock Plus is now disabled on the website you are on.

Internet Explorer

  1. From the status bar located at the bottom of the browser, click the Adblock Plus icon and select Disable on [website]. Adblock Plus is now disabled on the website you are on.

Maxthon 5 (Windows only)

  1. From the Maxthon sidebar, click the gear icon and select Extension Manager.
    The Maxthon Settings tab opens.
  2. Select the Addons tab.
  3. Locate Adblock Plus and clear the check box labeled Enabled.
    Adblock Plus is now disabled.
  4. Close the tab.

Maxthon 4.9 (Windows only)

  1. From the Maxthon toolbar, click the Adblock Plus icon and select Block ads on this website.
    Adblock Plus is now disabled on the website you are on.

Opera

  1. From the Opera toolbar, click the Adblock Plus icon and select Enabled on this site. Adblock Plus is now disabled on the website you are on.

Safari

  1. From the Safari toolbar, click the Adblock Plus icon and select Enabled on this site.
    Adblock Plus is now disabled on the website you are on.

Yandex Browser

  1. From the Yandex Browser toolbar, click the Adblock Plus icon and select Enabled on this site. Adblock Plus is now disabled on the website you are on.

Update the filter list(s)

Chrome

  1. From the Chrome toolbar, click the Adblock Plus icon and select Options. The Adblock Plus Settings tab opens.
  2. Select the Advanced tab and scroll to the Filter Lists section.
  3. Click Update all filter lists.
    The update is successful if Just now appears next to the list.
  4. Close the tab.

Firefox

  1. From the Firefox toolbar, click the Adblock Plus icon and select Options. The Adblock Plus Settings tab opens.
  2. Select the Advanced tab and scroll to the Filter Lists section.
  3. Click Update all filter lists.
    The update is successful if Just now appears next to the list.
  4. Close the tab.

Adblock Plus for iOS

  1. Open the Adblock Plus for iOS app.
  2. Tap the Tools icon.
  3. Tap Update Filter lists.
  4. Wait 10-20 seconds for the lists to update.
    The update is successful if the current date and time appears below Update filter lists.
  5. Close the app.

Maxthon 5 (Windows only)

  1. From the Maxthon sidebar, click the Adblock Plus icon and select Extension Manager.
    The Maxthon Settings tab opens.
  2. Select the Addons tab.
  3. Locate Adblock Plus and click Options.
    The Adblock Plus Options window opens.
  4. Click Update now.
    The update is successful if the current date and time appears next to the list.
  5. Click Done.

Maxthon 4.9 (Windows only)

  1. Click the Adblock Plus icon and select Adblock Plus Options.
    The Adblock Plus Options window opens.
  2. Click the Update Now button.
    The update is successful if the current date and time appears next to the list.
  3. Click Done.

Opera

  1. From the Opera toolbar, click the Adblock Plus icon and select Options. The Adblock Plus Settings tab opens.
  2. Select the Advanced tab and scroll to the Filter Lists section.
  3. Click Update all filter lists.
    The update is successful if Just now appears next to the list.
  4. Close the tab.

Safari

  1. From the Safari toolbar, click the Adblock Plus icon and select Options.
    The Adblock Plus Options tab opens.
  2. Click Update Now.
    The update is successful if the current date and time appears next to the list.
  3. Close the tab.

Adblock Plus for Samsung Internet

  1. Open the Adblock Plus for Samsung Internet app.
  2. Tap Configure your filter lists.
  3. Clear the check box next to the filter you want to update.
  4. Tap the back button to refresh.
  5. Tap Configure your filter lists.
  6. Tap the check box next to the filter you want to update.
  7. Close the app.
  8. Reopen the app to verify that the filter list has been updated.
    The update is successful if the current date and time appears below the list.

Yandex Browser

  1. From the Yandex Browser toolbar, click the Adblock Plus icon and select Options. The Adblock Plus Options tab opens.
  2. Click Update Now.
    The update is successful if the current date and time appears next to the list.
  3. Close the tab.

Report bad filters

If updating the filter list(s) does not work, follow the steps below to report bad filters.

Chrome, Internet Explorer, Adblock Plus for iOS, Maxthon, Opera, Safari, Adblock Plus for Samsung Internet and Yandex Browser

  1. Go to the forum.
  2. Click the appropriate topic (e.g. Adblock Plus for Chrome Support).
  3. Click the first topic (e.g. Read this if you still see ads on Chrome).

Firefox

  1. From the Firefox toolbar, click the Adblock Plus icon and select Report issue on this page. The Issue reporter tab opens.
  2. Select the appropriate issue.
  3. Click Continue.
  4. Enter your email address in the Email field.
  5. Optionally, enter a comment in the Comment field.
  6. Click Send report.
    Your report is automatically sent to the filter hosts.